Returns & Refunds

Return Window

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition.

How to Start a Return

1. Contact us at 304-587-5153 or support@jianrongpillow.com with your order details.
2. We will provide return instructions and a return shipping address.
3. Ship the item back using a trackable shipping method.
4. Once received and inspected, we will process your refund or exchange.

Refund Processing

Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.

Non-Returnable Items

• Used or washed pillows.
• Items without original packaging.
• Items returned after 30 days from delivery.
• Items damaged due to misuse or improper care.

Exchanges

If you received a defective or incorrect item, contact us right away. We will arrange a replacement at no additional cost.

Damaged or Defective Items

Please inspect your order upon delivery. If your pillow arrives damaged or defective, contact us within 7 days with photos and your order information so we can make it right.

Contact Us

Jianrong Pillow
840 1st Ave, King of Prussia, PA 19406
Phone: 304-587-5153
Email: support@jianrongpillow.com