Frequently Asked Questions
Have a question? Here are answers to the things our customers ask most often.
How do I place an order?
Orders are placed by phone or email. Call us at 304-587-5153 or email support@jianrongpillow.com and let us know which pillows you'd like and your shipping address.
What payment methods do you accept?
We accept major credit cards and debit cards over the phone. We'll provide a secure payment option when you call to complete your order.
How long does shipping take?
Most orders ship within 1–2 business days from our King of Prussia, PA location. Delivery typically takes 3–7 business days depending on your location.
Do you offer returns or exchanges?
Yes. Unused pillows in original packaging may be returned within 30 days of delivery. See our Returns page for full details.
How do I choose the right pillow?
Consider your sleep position. Side sleepers often prefer firmer, higher-loft pillows; back sleepers usually need medium support; stomach sleepers typically need a softer, thinner pillow. Contact us and we'll help you decide.
How do I care for my pillow?
Most pillows come with a care label. In general, use a pillowcase, fluff daily, and spot-clean when needed. Some pillows are machine washable—check the product details for your specific pillow.
Do you ship outside the United States?
Currently we ship within the United States. Contact us if you have a special international request and we'll do our best to assist.